Use of Leasevora

1. Platform role

Leasevora provides software for leasing, messaging, maintenance, records, and account access.

Leasevora is not a party to a lease, notice, payment dispute, maintenance dispute, eviction, screening decision, or property transaction between users.

2. Document responsibility

Landlords must review every lease, addendum, disclosure, notice, and generated document before sending or relying on it.

This includes state, county, city, building-type, lead-paint, notice, deposit, registration, and filing requirements, plus any local counsel review needed for the property.

3. No legal advice or warranty

Leasevora does not give legal advice and does not guarantee that templates, generated text, reminders, or compliance prompts are complete, current, enforceable, or suitable for any particular property or jurisdiction.

Use of the platform does not create an attorney-client, brokerage, fiduciary, or agency relationship with Leasevora.

4. Account and data accuracy

Users are responsible for keeping account, contact, property, lease, and resident information accurate.

You are also responsible for account security, password confidentiality, and activity performed through your login.

5. Electronic records and signatures

Your consent on a signing page applies only to the agreement shown there and its signature record. It does not require you to receive every future record electronically.

Before consenting, you can review, download, print, and save the exact PDF at no LeaseVora fee. You may instead request a paper process or paper copy from the landlord. LeaseVora does not charge for that request, although the landlord must disclose any lawful consequence or third-party cost that applies.

You may decline or withdraw electronic consent before signing by leaving the signing page and contacting the landlord. Update the email used for electronic delivery through account settings or the help center. Withdrawing electronic consent does not cancel obligations already created or records already signed.

Electronic access requires an internet connection, a current browser capable of displaying PDF files, and a way to save or print them. Displaying the agreement PDF and consenting through the authenticated signing page demonstrates access to the electronic format used for that agreement.

An electronic signature is attributed to the authenticated signer and attached to a version-locked agreement. Signed records, consent evidence, timestamps, delivery history, and document-integrity information may be retained as part of the platform audit trail.

LeaseVora does not replace any delivery, notice, witnessing, notarization, or record-format requirement that applicable law requires to be completed by another method.

6. Payments, fees, and payouts

When online payments are enabled, Leasevora provides the checkout technology and Stripe processes and tokenizes payment credentials. Leasevora does not store full card numbers or bank-account credentials.

Before authorization, checkout identifies the rent principal, selected payment method, any LeaseVora service fee, and the total. The principal is assigned to the landlord's designated Stripe payment destination. For a platform-owned rental, that destination may be Leasevora's Stripe balance instead of a separate connected payout account.

Any disclosed LeaseVora service fee is paid to Leasevora for online payment access and is separate from rent. LeaseVora may waive its service fee for a designated account, but a waiver does not remove Stripe's processor, return, dispute, or payout costs.

Stripe may delay, hold, return, reverse, or reject payments and payouts for verification, insufficient funds, refunds, disputes, risk review, legal process, or negative balances. A processing or submitted status is not final payment.

7. Payment methods and service fees

When a LeaseVora online payment fee applies, the exact dollar fee and total are shown before each authorization. A designated account may be exempt from the LeaseVora fee. Bank debit may take several business days and can later be returned. Card payment may be unavailable where the service fee cannot be lawfully or operationally supported.

The fee is charged for optional online payment access rather than added to rent. Leasevora may waive, reduce, or disable a fee or payment method to comply with processor, card-network, or local requirements.

Landlords must provide any fee-free or alternative payment method required by a lease or applicable law. No online service fee changes rent owed under the lease.

8. Payment authorization and autopay

A renter authorizes each one-time total before being redirected to Stripe. Autopay requires a separate authorization that identifies the saved method, recurring principal, service fee, maximum total, schedule, and advance-notice period.

Autopay covers only the recurring rent assigned to that renter. It does not authorize variable charges, deposits, late fees, repairs, damages, or other manual balances. A changed amount, fee policy, or saved payment method requires a new authorization.

Revoking autopay stops future automated attempts that have not been initiated; it does not cancel rent or other amounts owed under the lease.

9. Refunds, returns, and disputes

Refunds, ACH returns, card disputes, chargebacks, and payout reversals may reopen a renter balance after a payment was previously recorded. Ledger records may be adjusted to reflect the processor's final outcome.

A refund, return, dispute, or negative processor balance may reverse a related landlord transfer, reduce a future payout, or temporarily pause online payments while the transaction is reviewed.

Landlords must not treat a submitted payment as final until the platform marks it completed. Users must promptly report an incorrect amount, duplicate payment, unauthorized transaction, or payout problem.

Except for facilitating Stripe checkout and maintaining platform records, Leasevora does not provide banking, escrow, lending, or payment guarantees. Stripe and participating financial institutions control payment processing, settlement, returns, and payout timing.

10. Electronic communications

Users consent to receive account security, agreement, signature, rent, payment, maintenance, and service communications electronically. Delivery logs may record the recipient, subject, notification type, attempts, transport acceptance, failures, and an encrypted rendered copy available only to authorized platform staff for support and audit purposes.

Email acceptance by a transport does not guarantee inbox placement. Users are responsible for maintaining a current email address and reviewing their portal for legally or financially important records.

Transactional and relationship messages remain available where needed to operate an account or complete a requested service. Marketing messages, if offered, are kept separate and include the choices required by applicable law.

11. Acceptable use

You may not use the platform to spam, harass, impersonate others, upload unlawful content, interfere with service, or send documents or notices you are not authorized to issue.

Leasevora may limit, suspend, or remove access for abuse, fraud, security issues, or legal risk.

12. Subscriptions and platform charges

Paid platform plans are billed through Stripe at the price and interval shown before purchase. Unless the checkout states otherwise, a recurring plan renews until canceled through the available billing controls.

Cancellation stops future renewals but does not reverse charges already incurred or remove records created while the plan was active. Refunds are provided only when stated at checkout or required by law. Pricing or plan features may change prospectively after reasonable notice.

13. User records and platform license

Users retain responsibility for property, renter, document, and other content they submit. You grant Leasevora the limited permission needed to host, process, reproduce, deliver, secure, and back up that content to operate the requested service.

Subject to these terms, Leasevora grants the user a limited, revocable, non-transferable right to use the platform. The software, branding, interface, and platform-created materials remain protected by applicable intellectual-property law.

14. Fair housing and lawful decisions

Landlords and other housing providers are solely responsible for fair-housing, anti-discrimination, screening, accommodation, accessibility, licensing, and consumer-reporting compliance.

The platform must not be used to make or implement an unlawful housing decision, retaliate against a renter, or avoid a required notice or process.

15. Applications and consumer reports

Renters may save a reusable self-reported application and choose when to submit it to a property. Renters must keep that information accurate and may be required to refresh it after the displayed expiration date.

Paid screening requires separate authorization and payment. A screening report is shared only with the renter and a housing provider connected to an authorized property application, subject to provider and legal restrictions.

Housing providers are responsible for lawful criteria, consistent review, permissible purpose, required disclosures, and any adverse-action notice. Leasevora does not approve, deny, rank, or guarantee an applicant.

16. Third-party services and availability

Stripe, Google, email providers, hosting providers, and other integrations operate under their own terms and may be unavailable, delayed, restricted, or changed independently of Leasevora.

The platform may be interrupted for maintenance, security, provider outages, or events outside reasonable control. Users should retain downloaded copies of executed agreements and other records they are legally required to preserve.

17. Suspension and termination

Users may stop using the service at any time, subject to outstanding charges and record-retention requirements. Leasevora may suspend or terminate access for nonpayment, fraud, abuse, security risk, unlawful use, or material breach of these terms.

Termination does not erase rights, payment obligations, signed agreements, audit history, or provisions that by their nature must survive.

18. Disclaimer and limitation of liability

The platform is provided on an "as available" basis to the extent permitted by law. Leasevora does not warrant uninterrupted service, inbox delivery, payment completion, legal sufficiency, or a particular rental outcome.

To the maximum extent permitted by law, Leasevora is not liable for losses arising from inaccurate documents, missed disclosures, local compliance failures, landlord or resident conduct, property disputes, payment disputes, maintenance outcomes, or reliance on platform-generated content.

Where liability cannot be excluded by law, it is limited to the amount paid for the service giving rise to the claim during the prior twelve months.

19. Responsibility for claims

To the extent permitted by law, a user is responsible for claims, losses, and reasonable costs caused by that user's content, unlawful conduct, property management decisions, violation of another person's rights, or material breach of these terms.

This section does not require a consumer to waive a right or protection that cannot lawfully be waived.

20. Changes, severability, and complete terms

Material changes will be posted with a revised version date and, when appropriate, communicated through the account or email. Continued use after the effective date constitutes acceptance where permitted by law.

If one provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These terms, the Privacy Policy, checkout disclosures, and any feature-specific authorization form the agreement for use of the platform.

21. Contact

Questions about these terms or platform access can be sent through the help center.

hello@leasevora.com